How long does it take to receive My Winnings?
Cashout requests are processed 48 hours from the date of request. During this time you may cancel your Cashout Request, from within the "Awaiting Process" box in the Cashier, and return it to your Scratch.co.uk Account Balance.
The following is a summary of the cash out process
Please note: All days here are business days (not including Weekends and Public Holidays).
| Payment Method | Pending Cashout Request - you can still reverse Cashout to your Account Balance | Process | Delivered | Total | Payment Posted as from |
| Neteller | 48 Hours | 1 Day | Immediately | 3 Business Days | Scratch.co.uk |
| Wire Transfer | 48 Hours | 1 Day | 3 - 5 Business Days | 6 - 8 Business Days | NG International |
| Click2Pay | 48 Hours | 1 Day | 24 Hours | 4 Business Days | Scratch.co.uk |
| MoneyBookers | 48 Hours | 1 Day | Immediately | 3 Business Days | Scratch.co.uk |
| Credit/Debit Cards | 48 Hours | 1 Day | 3 - 5 Business Days | 6 - 8 Business Days | Neogames |
| Bank Draft | 48 Hours | 1 Day | 5 - 7 Business Days | 8 - 10 Business Days | NG International |
After 48 hours, the status of your Cashout Request will change to "Processing" and you will no longer be able to cancel it. You will be notified by Email when your Cashout Request is Delivered and the money is sent to you.
NG International, Ltd. (the operator of Scratch.co.uk), reserves the right to delay and/or stop the processing of Cashout requests until final approval has been received for any outstanding Deposit transactions.
There are no fees for any of our Cashout Services, however; your bank may charge a fee.
Some of Scratch.co.uk Cashout methods involve third parties, which is why delay may occur from time to time.
Scratch.co.uk is committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 24 hours, 7 days a week. Please do not hesitate to contact the Scratch.co.uk team. Just click on Contact Us.
